PENGARUH BEBAN KERJA PEGAWAI ADMINISTRASI TERHADAP EFEKTIVITAS PELAYANAN PASIEN DI RUMAH SAKIT Tk III Dr. BRATANATA JAMBI

ABSTRAK

Beban kerja pegawai administrasi merupakan salah satu faktor yang dapat memengaruhi efektivitas pelayanan pasien di rumah sakit. Beban kerja yang tinggi mengancam kelancaran pelaksanaan pelayanan administrasi, sehingga berdampak pada kecepatan, ketepatan, dan kualitas pelayanan yang diterima pasien. Penelitian ini bertujuan untuk mengetahui pengaruh beban kerja pegawai administrasi terhadap efektivitas pelayanan pasien di Rumah Sakit Tk. III Dr. Bratanata Jambi. Penelitian ini menggunakan metode kuantitatif dengan pendekatan observasional analitik. Populasi penelitian berjumlah 55 pegawai administrasi, dengan teknik pengambilan sampel menggunakan teknik jenuh (total sampling), sehingga seluruh anggota populasi dijadikan responden. Pengumpulan data dilakukan menggunakan lembar observasi yang telah diuji validitas dan reliabilitas. Analisis data menggunakan statistik deskriptif, uji normalitas, analisis regresi linear sederhana, dan uji t dengan bantuan program SPSS. Hasil penelitian menunjukkan terdapat hubungan yang kuat antara beban kerja pegawai administrasi dengan efektivitas pelayanan pasien (R = 0,691). Nilai R Square sebesar 0,478 menunjukkan bahwa beban kerja pegawai administrasi mampu menjelaskan pengaruh terhadap efektivitas pelayanan pasien sebesar 47,8%, sedangkan sisanya 52,2% dipengaruhi oleh faktor lain yang tidak diteliti dalam penelitian ini. Hasil uji t menunjukkan nilai hitung sebesar 6,962 dengan nilai signifikansi 0,000 (p < 0,05), sehingga H₀ ditolak dan H₁ diterima.
Kesimpulan: Terdapat pengaruh yang signifikan beban kerja pegawai administrasi terhadap efektivitas pelayanan pasien di Rumah Sakit Tk. III Dr. Bratanata Jambi.
Kata kunci: beban kerja, pegawai administrasi, efektivitas pelayanan pasien, rumah sakit.

ABSTRACT

Administrative staff workload is one of the factors that can influence the effectiveness of patient services in hospitals. A high workload has the potential to hinder the smooth implementation of administrative services, thereby affecting the timeliness, accuracy, and quality of services received by patients. This study aimed to determine the effect of administrative staff workload on the effectiveness of patient services at Tk. III Dr. Bratanata Hospital, Jambi. This study employed a quantitative method with an analytical observational approach. The population consisted of 55 administrative staff, and the sampling technique used was total sampling, so that all members of the population were selected as respondents. Data were collected using an observation sheet that had been tested for validity and reliability. Data were analyzed using descriptive statistics, normality tests, simple linear regression, and the t-test with the assistance of SPSS software. The results showed that there was a strong relationship between administrative staff workload and the effectiveness of patient services (R = 0.691). The R Square value of 0.478 indicates that administrative staff workload was able to explain 47.8% of the effect on the effectiveness of patient services, while the remaining 52.2% was influenced by other factors not examined in this study. The results of the t-test showed a t-value of 6.962 with a significance value of 0.000 (p < 0.05), indicating that the null hypothesis (H₀) was rejected and the alternative hypothesis (H₁) was accepted. Therefore, it can be concluded that administrative staff workload has a significant effect on the effectiveness of patient services at Tk. III Dr. Bratanata Hospital, Jambi.
Keywords: workload, administrative staff, effectiveness of patient services, hospital