PENGARUH RONDE KEPERAWATAN TERHADAP KEPUASAN PASIEN RUANG RAWAT INAP ANAK RUMAH SAKIT TK III DR. BRATANATA JAMBI

ABSTRAK

Latar Belakang : Layanan keperawatan adalah fondasi utama dalam pelayanan kesehatan. Ronde keperawatan merupakan metode kunci dalam manajemen keperawatan yang terbukti meningkatkan profesionalisme perawat dan kepuasan pasien. Observasi awal di Rumah Sakit dr. Bratanata Jambi menunjukkan adanya masalah komunikasi antar perawat selama pergantian shift, yang berpotensi memengaruhi keselamatan pasien dan kualitas asuhan.
Tujuan : Penelitian ini bertujuan untuk mengetahui pengaruh ronde keperawatan terhadap tingkat kepuasan pasien ruang rawat inap anak rumah sakit Tk. III dr. Bratanata Jambi.
Metode : Penelitian ini menggunakan pendekatan statistik deskriptif dengan metode penelitian kuantitatif. Sampel berjumlah 71 orang tua/wali pasien diambil menggunakan teknik purposive sampling dan dihitung dengan rumus Slovin. Data primer dikumpulkan melalui kuesioner yang telah diuji validitas dan reliabilitasnya. Variabel ronde keperawatan diukur dengan skala Guttman dan kepuasan pasien dengan skala Likert. Analisis data dilakukan dengan statistik deskriptif dan uji t parsial untuk menguji pengaruh antar variabel.
Hasil : Hasil penelitian menunjukkan kepuasan pasien berada pada kategori "Sangat Puas" (rata-rata 81,89%), sementara tingkat kepatuhan perawat dalam melaksanakan ronde keperawatan mencapai 100%. Uji Wilcoxon menunjukkan nilai signifikansi p = 0.000, yang berarti H0 ditolak dan H1 diterima.
Kesimpulan : Hal ini membuktikan bahwa pelaksanaan ronde keperawatan berpengaruh signifikan terhadap kepuasan pasien. Tetapi masih ditemukan variasi persepsi pada dimensi empati dan respons perawat, menandakan perlunya peningkatan kualitas interaksi interpersonal.

Kata Kunci : Ronde Keperawatan, Kepuasan Pasien, Rumah Sakit.

ABSTRACT

Background: Nursing services are the primary foundation of healthcare. Nursing rounds are a key method in nursing management that has been proven to enhance nurses' professionalism and patient satisfaction. Initial observations at Dr. Bratanata Hospital in Jambi indicated communication issues among nurses during shift changes, which could potentially affect patient safety and the quality of care.
Objective: This study aims to determine the effect of nursing rounds on the level of patient satisfaction in the pediatric inpatient ward at Tk. III Dr. Bratanata Hospital in Jambi.
Methods: This study used a descriptive statistical approach with a quantitative research method. The sample consisted of 71 patient parents/guardians, selected using a purposive sampling technique and calculated with the Slovin formula. Primary data were collected through a questionnaire that had been tested for validity and reliability. The nursing round variable was measured with a Guttman scale, and patient satisfaction was measured with a Likert scale. Data analysis was performed using descriptive statistics and a partial t-test to examine the effect between variables.
Results: The research results show that patient satisfaction was in the "Very Satisfied" category (average 81.89%), while the nurses' compliance in conducting nursing rounds reached 100%. The Wilcoxon test showed a significance value of p=0.000, which means that H0 is rejected and H1 is accepted.
Conclusion: This proves that the implementation of nursing rounds has a significant effect on patient satisfaction. However, variations in perception were still found in the dimensions of nurse empathy and response, indicating the need to improve the quality of interpersonal interaction.

Keywords: Nursing Rounds, Patient Satisfaction, Hospital.