PENGARUH PENERAPAN SIMRS TERHADAP PELAYANAN EFISIENSI ADMINISTRASI PASIEN DI RUMAH SAKIT UMUM DAERAH RADEN MATTAHER PROVINSI JAMBI

ABSTRAK

Sistem Informasi Manajemen Rumah Sakit (SIMRS) merupakan sistem informasi terintegrasi yang berperan dalam meningkatkan efektivitas dan efisiensi pelayanan administrasi di rumah sakit. Penerapan SIMRS diharapkan mampu mempercepat proses administrasi, meningkatkan akurasi data, serta mengurangi kesalahan pencatatan. Namun, dalam pelaksanaannya masih ditemukan berbagai kendala, seperti gangguan sistem yang dapat memperlambat pelayanan administrasi. Urgensi penelitian ini didasarkan pada meningkatnya jumlah kunjungan pasien di RSUD Raden Mattaher Provinsi Jambi sekitar 100 pasien per hari sehingga rumah sakit dituntut memberikan pelayanan administrasi yang cepat, tepat, dan efisien melalui pemanfaatan SIMRS. Penelitian ini bertujuan untuk mengetahui pengaruh penerapan SIMRS terhadap efisiensi pelayanan administrasi pasien di RSUD Raden Mattaher Provinsi Jambi. Penelitian menggunakan metode kuantitatif dengan desain explanatory research. Populasi penelitian adalah seluruh petugas administrasi yang menggunakan SIMRS sebanyak 104 orang, dengan sampel sebanyak 50 responden yang dipilih menggunakan teknik purposive sampling. Pengumpulan data dilakukan menggunakan kuesioner, kemudian dianalisis secara univariat dan bivariat menggunakan uji Chi-Square. Hasil penelitian menunjukkan bahwa penerapan SIMRS sebagian besar berada pada kategori baik (74%), sedangkan efisiensi pelayanan administrasi juga berada pada kategori sangat baik (88%). Namun, hasil analisis bivariat menunjukkan bahwa tidak terdapat pengaruh yang signifikan antara penerapan SIMRS terhadap efisiensi pelayanan administrasi pasien (p-value = 0,709
> 0,05). Disimpulkan bahwa efisiensi pelayanan administrasi tidak hanya dipengaruhi oleh penerapan SIMRS, tetapi juga dipengaruhi oleh faktor lain seperti kompetensi sumber daya manusia, kualitas jaringan, sarana dan prasarana, beban kerja, serta kepatuhan terhadap standar operasional prosedur.

Kata Kunci : Sistem Informasi Manajemen Rumah Sakit (SIMRS), efisiensi pelayanan administrasi, rumah sakit.

ABSTRACT

The Hospital Management Information System (HMIS) is an integrated information system that plays an important role in improving the effectiveness and efficiency of hospital administrative services. The implementation of HMIS is expected to accelerate administrative processes, improve data accuracy, and reduce recording errors. However, several challenges remain, including system disruptions that may delay administrative services. The urgency of this study is based on the increasing number of patient visits at Raden Mattaher Regional General Hospital, Jambi City, which reaches approximately 100 patients per day. This condition requires the hospital to provide fast, accurate, and efficient administrative services through the optimal utilization of HMIS. This study aimed to determine the effect of HMIS implementation on the efficiency of patient administrative services at Raden Mattaher Regional General Hospital, Jambi City. A quantitative method with an explanatory research design was employed. The study population consisted of 104 administrative staff members who directly used HMIS, while 50 respondents were selected using purposive sampling. Data were collected through questionnaires and analyzed using univariate and bivariate analyses with the Chi-Square test. The results showed that the implementation of HMIS was predominantly categorized as good (74%), while the efficiency of administrative services was also categorized as very good (88%). However, the bivariate analysis indicated that there was no significant effect of HMIS implementation on the efficiency of patient administrative services (p-value
= 0.709 > 0.05). It can be concluded that the efficiency of administrative services is influenced not only by the implementation of HMIS but also by other factors, including human resource competence, network quality, facilities and infrastructure, workload, and compliance with standard operating procedures.

Keywords : Hospital Management Information System (HMIS), administrative service efficiency, hospital.